Returns & Exchanges
At Boxhero, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn apparel in its original packaging. If your new fit isn't quite right, we are here to help you find the perfect exchange or process a full refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely pack your items with all original tags attached.
Drop Off Package
Take your package to any authorized carrier location or schedule a pickup to begin the transit process back to our warehouse.
Receive Your Refund
After our team inspects the returned garments, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing